FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

What is the Südtirol Skiarena?

The Südtirol Skiarena is a network of 18 ski resorts across South Tyrol. With a valid Südtirol Skipass, you can access all partner resorts.

What is the validity period of my Südtirol Skipass?

Regardless of the purchase date, the Südtirol Skipass is valid from November 1st to October 31st.

How does the season pass work in winter and summer?

In winter, you can use all lifts during operating hours without restrictions. In summer, one ascent and one descent per day are included for each open lift.

In which ski resorts is the Südtirol Skipass valid?

A current overview of all partner resorts is available on the official Südtirol Skiarena website.

How much does the season pass cost?

Prices vary depending on the tariff category. The current price list is available online and at all official sales points.

Where and when can I buy a skipass?

The Südtirol Skipass can be purchased online and at official sales points during the presale period and throughout the season.

What are the advantages of buying online?

Convenient booking from home, no waiting at ticket counters, fast and secure payment.

Can I cancel my skipass?

No. Purchased Südtirol Skipasses cannot be cancelled.

What happens if I lose or forget my skipass?

Please contact the ticket office of the respective ski resort. A replacement ticket can be issued for a fee of 10 €.

Is ski insurance mandatory?

Yes. Liability insurance covering damage to third parties is mandatory for skiing on slopes in Italy.

Where can I buy ski insurance and how much does it cost?

You can purchase it via the QR code available at ticket offices or online through ITASnow. Prices start from €3.50 per day and €35 per season. Discounts are available for families and children under 14.You can purchase it via the QR code available at ticket offices or online through ITASnow. Prices start from €3.50 per day and €35 per season. Discounts are available for families and children under 14.It costs 15 €.

How much does the Skipass Refund Insurance cost and where can I buy it?

The insurance costs €15 and can be purchased online via ITAS Remix using access code F03D11082506, or through the QR code at ticket offices. Coverage remains valid until the expiry of the Südtirol Skipass.The insurance costs €15 and can be purchased online via ITAS Remix using access code F03D11082506, or through the QR code at ticket offices. Coverage remains valid until the expiry of the Südtirol Skipass.

I have a dog. What options are available?

A season pass can also be purchased for dogs. Alternatively, day tickets are available in the partner resorts.

Are there compensations for weather-related or operational interruptions?

Regulations are defined in the General Terms and Conditions (GTC). Weather or operational interruptions generally do not entitle you to compensation.

What happens in the event of misuse of the skipass?

If misuse is detected, the skipass is immediately blocked. A contractual penalty of 500€ (Südtirol Skipass Holiday 300€) is applied for each case of misuse, and the skipass is suspended for 14 days. Reactivation can take place no earlier than 14 days after the misuse has been identified. If cooperation is refused, a formal report will be filed.

Can I cancel or get a refund for my Südtirol Skipass 2027 due to health reasons?

No. A purchased skipass cannot be cancelled or refunded. However, a refund insurance is available and may reimburse the unused portion of the season in case of injury or serious illness, subject to the policy terms.No. A purchased skipass cannot be cancelled or refunded. However, a refund insurance is available and may reimburse the unused portion of the season in case of injury or serious illness, subject to the policy terms.

 

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